Patient Experience Shadow Coaching 2025

Learning Objectives

Following this CME activity, participants will be able to:

  • Identify personal strengths and opportunities for improvement in regard to patient interactions
  • Define ways to adjust and improve the quality of patient interactions
  • Apply strategies to improve patient experience survey scores 
Course summary
Available credit: 
  • 9.50 AMA PRA Category 1 Credit™
  • 9.50 Attendance
    This program is designed to meet the Minnesota Board of Nursing’s requirements. It is the responsibility of each nurse to determine if the program meets the criteria for licensure or recertification in their discipline.
Course opens: 
03/01/2025
Course expires: 
01/31/2026
Disclosure link: 
Disclosure and Content Validation

HealthPartners is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Office of Continuing Medical Education, HealthPartners, designates this live activity for a maximum of 9.50 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to: 

  • 9.50 MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
  • 9.50 MOC points in the American Board of Pediatrics’ (ABP) Maintenance of Certification (MOC) program
  • 9.50 credits toward the CME and Self-Assessment requirements of the American Board of Surgery’s Continuous Certification program

It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM, ABP MOC or ABS credit.

This program is designed to meet the Minnesota Board of Nursing requirements. It is the responsibility of each participant to determine if the program meets the criteria for licensure or recertification for their discipline.

Available Credit

  • 9.50 AMA PRA Category 1 Credit™
  • 9.50 Attendance
    This program is designed to meet the Minnesota Board of Nursing’s requirements. It is the responsibility of each nurse to determine if the program meets the criteria for licensure or recertification in their discipline.
Please login or register to take this course.


This activity is intended for our internal audience only. Login using the HealthPartners Login with your network credentials is required to access.

Once you are logged in to your account, click Start to complete the evaluation, claim credit and receive your certificate of attendance.

Tips for Logging in to CMEcentral

Select HealthPartners Login and enter your network credentials. Even if this is your first time using CMEcentral, simply log in and complete your profile. Do not create a new account!

Internal Audience applies to all HealthPartners Employees and Contract Staff, including HealthPartners, Park Nicollet, TRIA, Westfields Hospital, HPCMC, Hudson Hospital, PNBConline.Com, Lakeview Hospital and Clinics, Amery Medical, HutchHealth