Strength in Practice: Supporting Clinicians through Patient Bias - Video Series

Clinicians often encounter bias and discrimination in healthcare settings—both as care providers and as individuals. These experiences can negatively affect well-being, team dynamics, and clinical performance, yet many clinicians lack the tools, strategies, and support systems to effectively respond. While clinicians are expected to maintain professionalism toward all patients, they also deserve to work in an environment free from mistreatment. Balancing patient care with the right to dignity and respect remains a complex challenge in healthcare.

This practical training explores the impact of patient bias on clinicians through case discussions sharing real experiences of our own HealthPartners colleagues that offer a powerful lens to reflect on the impact of patient bias. The session will present evidence-based, practical tools for navigating reassignment requests, balancing patient autonomy with clinician dignity, and fostering inclusive, respectful care environments. 
 

Target Audience

Clinicians system wide

Learning Objectives

Following this learning activity, participants will be able to:

  • Discuss how patient bias impacts clinicians’ well-being and performance
  • Apply strategies for allies/upstanders to effectively interrupt and address bias from patients and/or families and support colleagues
  • Identify and utilize organizational tools and support systems — including the Patient, Family and Visitor Code of Conduct, clinician reporting and follow-up pathways, and leadership support — to effectively manage and respond to biased or disruptive behaviors in clinical settings
Course summary
Available credit: 
  • 1.50 AMA PRA Category 1 Credit™
  • 1.50 Attendance
    This program is designed to meet the Minnesota Board of Nursing’s requirements. It is the responsibility of each nurse to determine if the program meets the criteria for licensure or recertification in their discipline.
Course opens: 
10/01/2025
Course expires: 
12/31/2026
Rating: 
0
Minneapolis, MN
United States
Disclosure link: 
Disclosure and Content Validation

HealthPartners is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

HealthPartners Office of Continuing Medical Education designates this live activity for a maximum of 1.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This program is designed to meet the Minnesota Board of Nursing requirements. It is the responsibility of each participant to determine if the program meets the criteria for licensure or recertification for their discipline.

Available Credit

  • 1.50 AMA PRA Category 1 Credit™
  • 1.50 Attendance
    This program is designed to meet the Minnesota Board of Nursing’s requirements. It is the responsibility of each nurse to determine if the program meets the criteria for licensure or recertification in their discipline.
Please login or register to take this course.


This activity is intended for our internal audience only. A login using the HealthPartners Login with your network credentials is required.

Once you are logged in to your account, click Start to continue.

You will be asked to enter the 6-letter attendance verification code provided at the meeting.

Tips for Logging in to CMEcentral

Select HealthPartners Login and enter your employee network ID and network password. Even if this is your first time using CMEcentral, simply log in and complete your profile. Do not create a new account!

Internal Audience applies to all HealthPartners Employees and Contract Staff, including HealthPartners, Park Nicollet, TRIA, Westfields Hospital, HPCMC, Hudson Hospital, PNBConline.Com, Lakeview Hospital and Clinics, Amery Medical, HutchHealth